Google I/O 2008: How Open Source Projects Survive Poisonous People
Every project runs into people who are selfish, uncooperative, and disrespectful. These people can silently poison the atmosphere of a happy developer community. Come learn how to identify these people and peacefully de-fuse them before they derail your project. Told through a series of (often amusing) real-life anecdotes and experiences.
Brian Fitzpatrick and Ben Collins-Sussman (Google)